Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms governing cancellations, project rescheduling, milestone deposits, and refund eligibility for professional consulting and diagnostic audit services provided by WebFlow Base Advisory Ltd. (“WebFlow Base,” “we,” “our,” or “us”).

As an advisory practice delivering customized technical evaluations and expert analytical labor, our commercial terms reflect the scheduling and dedicated resource allocation required for each client engagement.

1. Project Deposits & Initial Milestone Payments

• Engagement Confirmation Deposit: All fixed-scope diagnostic audits require a 50% initial milestone deposit upon execution of the Statement of Work (SOW) to reserve dedicated senior analyst time.
• Full Refund Window (Before Work Commences): Clients may cancel an engagement and receive a 100% full refund of the initial deposit if written notice is submitted via email to hello@webflowbase.digital within five (5) business days of contract execution, provided technical onboarding and environment inspection have not commenced.

2. Cancellation After Work Has Started

Once our lead analysts have commenced code inspection, staging environment testing, or telemetry log extraction:

• Partial Refund for Early Cancellation: If the client cancels during the first week of the audit (prior to Phase 2 true-path reconstruction), the client is eligible for a 50% partial refund of the initial deposit, with the remaining balance retained to cover labor and technical hours incurred.
• Non-Refundable Phase: Once the engagement enters Phase 3 (Micro-Friction Heuristic Review) or subsequent phases, the initial deposit becomes fully non-refundable, as substantial analytical labor and deliverable drafting have already been executed.

3. Rescheduling & Access Delays

• Free Rescheduling: Clients may reschedule the kickoff date or delivery timeline of an audit without penalty by providing at least five (5) business days’ written advance notice.
• Client Access Stalls: If an engagement is delayed due to incomplete staging credentials, delayed NDA execution, or lack of client telemetry access for more than twenty (20) business days, WebFlow Base reserves the right to pause the project and reassign analyst capacity. Resuming paused projects may be subject to a scheduling re-alignment based on current analyst availability.

4. Deliverable Review Window & Remedy Process

• 14-Day Review Period: Upon delivery of the final Diagnostic Dossier and completion of the technical walkthrough debrief, the client receives a 14 calendar day review window to request clarifications or identify items in the SOW that were not adequately addressed.
• Remedy Obligation: If any deliverable fails to meet the documented scope specifications in the agreed SOW, WebFlow Base will revise, re-evaluate, or correct the specific findings at no additional cost within ten (10) business days.
• Completed Services: Because our deliverables consist of custom intellectual work and technical research, completed and delivered audits are non-refundable once the 14-day review period has concluded.

5. Refund Request Process & Processing Times

To submit a formal cancellation or refund request:

1. Send an email with your project agreement reference number to hello@webflowbase.digital.
2. Detail the reason for cancellation or the specific scope discrepancy.
3. Our managing director will review your request and issue a formal written determination within three (3) business days.
4. Approved refunds are processed via the original method of payment (bank wire transfer) within seven to ten (7–10) business days.

6. Contact for Commercial & Billing Inquiries

For questions regarding contract milestones, invoicing, or cancellation terms, please reach our administrative office:

• Entity: WebFlow Base Advisory Ltd.
• Address (Verbatim): Office 10, 34 Demo Avenue, Chiang Rai 00000, Thailand
• Direct Telephone (Verbatim): +66 53 000 741
• Billing Correspondence: hello@webflowbase.digital